Return Policy

At Somasundara Private Limited, we value customer satisfaction and ensure transparent return practices. This Return Policy describes the conditions under which products may be returned.

1. Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrect products
  • Return requests must be raised within 7 days from delivery
  • The product must be unused, unopened, and in original packaging

2. Items Not Eligible for Return

  • Opened or used tea products
  • Perishable items once opened
  • Orders returned without original packaging
  • Products damaged due to improper handling by the customer

3. How to Request a Return

To initiate a return, please contact us with your order details and supporting images (if applicable):

4. Verification Process

Once a return request is received:

  • Our team will review the request within 48 hours
  • Return approval is subject to verification of the issue reported
  • Pickup instructions or shipping guidance will be shared after approval

5. Replacement or Refund

  • Approved returns may be eligible for replacement or refund
  • Refunds are initiated only after returned items pass quality checks
  • Refunds are processed within 7–10 business days

6. Return Shipping

For approved returns due to our error (damaged or incorrect item), return shipping costs are borne by Somasundara. In other cases, shipping charges may be applicable.

7. Bulk / Wholesale Orders

Returns for bulk and wholesale orders follow separate terms. Customers are advised to verify goods at the time of delivery. Any issues must be reported within 48 hours.

8. Policy Updates

Somasundara reserves the right to update this Return Policy at any time to reflect changes in business practices or legal requirements.

9. Contact Information

For return-related assistance, please contact:

Somasundara Private Limited
Email: care@somasundara.com
Phone: +91 80015 55566

Effective Date: 16 Apr 2026