Refund Policy

This Refund Policy explains how refunds are processed for purchases made from Somasundara Private Limited. We aim to ensure fair, transparent, and prompt refunds for our customers.

1. Refund Eligibility

  • Refunds are applicable only after approval of a return request
  • Product must qualify under our Return Policy
  • Refunds are issued for damaged, defective, or incorrect items

2. Non-Refundable Items

  • Opened or used tea products
  • Perishable food items once opened
  • Orders returned without original packaging
  • Bulk or wholesale orders (unless agreed in writing)

3. Refund Process

Once the returned product is received and inspected:

  • Refund approval is communicated within 48 hours
  • Refunds are processed within 7–10 business days
  • Refunds are initiated via the original payment method

4. Payment Modes & Timelines

  • UPI / Wallets: 3–5 business days
  • Debit/Credit Card: 5–7 business days
  • Net Banking: 5–10 business days

5. Shipping Charges

Original shipping charges are non-refundable, unless the return is due to our mistake (damaged or incorrect item).

6. Partial Refunds

Partial refunds may be issued in cases where:

  • Only part of the order qualifies for refund
  • Products are returned with missing accessories or damaged packaging

7. Bulk & Wholesale Orders

Refunds for bulk or wholesale orders are governed by separate contractual agreements. Any discrepancies must be reported within 48 hours of delivery.

8. Delayed or Missing Refunds

If you have not received your refund within the expected time:

9. Policy Updates

Somasundara Private Limited reserves the right to modify this Refund Policy at any time to comply with applicable laws or business requirements.

10. Contact Information

For refund-related assistance, please contact:

Somasundara Private Limited
Email: care@somasundara.com
Phone: +91 80015 55566

Effective Date: 16 Apr 2026