Cancellation Policy

At Somasundara Private Limited, we understand that plans may change. This Cancellation Policy explains how and when you may cancel an order placed through our website.

1. Order Cancellation by Customer

  • Orders can be cancelled before shipment only
  • Once an order is shipped, it cannot be cancelled
  • To request cancellation, contact us immediately after placing the order

2. How to Cancel an Order

To cancel an order, please contact our support team with your order details:

3. Cancellation After Shipment

Orders that have already been shipped cannot be cancelled. Customers may refer to our Return Policy if eligible.

4. Cancellation by Somasundara

Somasundara reserves the right to cancel any order under the following circumstances:

  • Unavailability of product stock
  • Incorrect pricing or product information
  • Payment verification failure
  • Suspicious or fraudulent transactions
  • Logistical or delivery limitations

5. Refund for Cancelled Orders

If an order is cancelled successfully:

  • A full refund will be initiated to the original payment method
  • Refunds are processed within 7–10 business days
  • Bank processing time may vary depending on the payment provider

6. No Cancellation Charges

We do not charge any cancellation fee for orders cancelled before shipment.

7. Policy Updates

This Cancellation Policy may be updated from time to time to reflect changes in business practices or legal requirements.

8. Contact Information

For cancellation-related assistance, please reach out to:

Somasundara Private Limited
Email: care@somasundara.com
Phone: +91 80015 55566

Effective Date: 16 Apr 2026